During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.

Which three of the available options are required to complete this requirement?

A. Delete the home.php file from the customerportal site.

B. Update the config verb CP_Login_URL

C. Remove the "Home page" navigation option from the template file.

D. Update the config verb CP_HOME_URL.

E. Upgrade the site.css file to remove references to the Home page.

Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.

The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.

Identify the three configurations that must be made to enable this requirement.

A. Use SMTP Forwarding from your customer's mail server to the default service mailbox.

B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.

C. Use the Friendly From/Branded Address.

D. Use the custhelp.com email address as the Reply To Address.

E. Use your customer's branded email address as the Reply To address.

You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.

You log in with your original credentials and add the navigation sets.

When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.

Why can't you see the navigation set that should be displayed?

A. The profile doesn't have permission to the new interface.

B. You forgot to set the permission in the navigation set for the new interface.

C. The interface was not installed correctly.

D. You added the navigation set in the wrong interface.

How many levels can Products, Categories, and Dispositions have in each hierarchy?

A. 2

B. 3

C. 4

D. 5

E. 6

Yourcustomerhas askedthat all incidents be "scanned"for wordsthat may revolvearoundproductdefects andinjuresso that they canalerttheir risk management team of any possibleproduct issuesor liability. The customer accepts that 100%

accuracyis not available, and acceptsthat they willbe false positivesand a margin for error.

They have providedyou he followingwords to be "scanned":

Mouth

Jaw

Cheek

Jowl

Chin

Oral

Palate

The customer requiresthe following:

Match whole wordsonly

All validwordsmust be precededwith a space.

All valid wordsmust be spelledcorrectly.

All words must be directlyfollowed by a meta character in this list:

, {comma}

.{period}

'{single quote}

" {double quote}

; {semi colon}

: {colon}

{space}

! {exclamation point}

? {question mark}

and {ampersand}

You decide to use a regularexpressionto search for thesewords in all incoming emails.

^mouth [, | . |'|"|;|:||!|?|and]|\ jaw[|,|.|`|"|:|!|and]|\ cheek[, | ` | ; | : | | ! | ? | and]|\

jowl [,|.|`|;||!|?|and] | \chin$[,|.|`|"|;||!|?|and] | \oral [ , | . | ` | " | : | | ? | and ] | \ pallate[,|.|`|"|:||!|? | and]| \

Identify the three words that will be correctly matched to this regular expression.

A. Mouth

B. Jaw

C. Cheek

D. Jowl

E. Chin

F. Oral

G. Palate

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.

Identify the location where the CSS file must be placed within the file structure.

A. \euf\development\widgets\custom\{widget name}\

B. \euf\rightnow\widgets\standard\{Widget name}\

C. \euf\assets\css\{widget name}\

D. \euf\assets\themes\{theme name}\widgetCss

Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.

What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

A. SRCH_ATTACH_WEIGHT

B. SRCH_SUBJECT_WEIGHT

C. SRCH_BODY_WEIGHT

D. SRCH_KEY_WEIGHT

E. SRCH_PROD_WEIGHT

F. SRCH_CAT_WEIGHT

G. SRCH_DESC_WEIGHT

Your customer was reviewing published answers in their knowledgebase.

They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.

What step is required to eliminate the individual irrelevant answers?

A. Remove the related answers widget from the Customer Portal page.

B. Remove the irrelevant answers from manually related answers.

C. Block the irrelevant answers from Learned Links.

D. Delete the irrelevant answers from Sibling Answers.

Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.

They have noticed an issue that all of their agents cannot end the script of the places that were designed to.

Identity the two reasons for this.

A. There are no exit or finished events being triggered on the script pages.

B. The agents cannot get to the pages where they can end the script.

C. There are no return events listed in the incident workflow for the script to use.

D. There are no script beginning and ending buttons enabled for the script pages.

Your customer has two different typesof end customersthat will be visitingtheir knowledgebasewebsite.

The types are "public customers"and "registeredcustomers".

They would like to presentadditional knowledgebase answersto the registeredcustomers.

Choose the two statements required to set up this type of environment.

A. Set up an access level without customer visibility and assign it to the registered customer answers.

B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.

C. Create special Products and Categories for the registered customer answers.

D. Set up an access level without customer visibility and assign it to all the customer answers.

E. Create a special public answer status for the registered customer answers.